We provide a detailed size guide on each product page. To find the perfect fit, measure your pet’s neck, chest, and length. Please always check the size guide for each individual product, as sizing may vary between product categories.

You can reach our support team via the contact form on our website or by emailing us directly. You can find the contact form in the main menu under “Contact.” We aim to respond within 24 hours.

Right now, we only ship to Austria. Shipping costs depend on the destination country and the current rates of our shipping providers. You'll see the current shipping costs directly during the checkout process after you've entered your shipping address. We hope to expand our shipping area to include additional countries in the near future.

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay, eps and Klarna.

You’ll receive a confirmation email right after placing your order with your order number and details.

Once your order is shipped, you will receive a tracking number via email to monitor your delivery status.

Standard delivery within Austria takes 2–4 business days. 

After placing your order, you will first receive an order confirmation email with your order number. In this email, you will find a button labeled “View Order.” Click on it to access your customer profile.

At the bottom of the page, you will find a link labeled “INV” (short for invoice). 

This link will take you to your invoice, which you can download if needed.

If you are having trouble finding your invoice, please contact us via our contact form. We will be happy to help!

Yes, we accept returns and exchanges within 14 days of delivery, provided that the item is unused and in its original packaging.

For health and hygiene products (such as the pet grooming spray), returns are not accepted if the seal has been removed after delivery.

Pet food products are also excluded from returns if the seal has been removed.

For more information, please check our refund policy in the footer of our website.

First, please make sure that you meet all the conditions for a withdrawal. Then, submit your withdrawal request via email, our contact form, or the withdrawal button on our website.

You will then receive a return label by email, which you can use to send the product back to us.

Once the returned product has arrived at our warehouse, your refund will be processed using the same payment method you used for your purchase.

For more information, please check our refund policy in the footer of our website.

Our products are designed with pet safety in mind. However, always supervise your pet when using a new product for the first time.

Care instructions vary by product. Please refer to the care label or product description for specific guidance.

Our products are made from high-quality, ethically sourced materials that are safe for both pets and their owners. The materials may vary from product to product, as each product requires specific materials to achieve its intended function. You can find detailed information about the materials used on each product page.